What justifies network spending? Two things, according to CIOs.
The first is the money to maintain the infrastructure that was justified by projects in the past. The other is money for new projects, and they must deliver benefits large enough to meet the CFO’s target return on investment.
The top business justification for any new tech project is productivity improvement. My data says that only about two-thirds of workers in jobs that could be empowered by network improvement have actually been given optimal access to information. In some job classifications, only 40% of workers have been empowered. Mobile workers, ones who regularly operate away from offices, are often empowered only part of the time.